Delete your account

Effective date: September 8, 2026

InfraSim lets you permanently delete your account and its data directly in the app: no email or waiting required. This page describes exactly what that does, as required by Google Play's account deletion policy.

Note: if you only ever play as a guest (never signed in), there is no account to delete, your progress already lives solely on your device. Uninstalling the app removes it.

How to delete your account in the app

1. Open InfraSim and sign in if you aren't already.
2. Go to Settings → Account → Delete account.
3. Read the warning screen, which lists exactly what is deleted, then tap Continue to delete.
4. Type DELETE in the confirmation field to enable the final button.
5. Tap Delete my account. Deletion runs immediately against our backend.

What gets deleted

• Your account and sign-in access are permanently revoked.
• Your synced progress, saved architectures, run history, achievements, and Daily Challenge results stored on our servers are deleted.
• Your display name is removed from any public leaderboard.

What may be retained

• Some records may be retained where required for legal, tax, fraud prevention, or accounting compliance (for example, purchase records required by Apple/Google or applicable law), retained only as long as necessary for that purpose.
• Diagnostic data already sent to Sentry or PostHog before deletion (crash reports, analytics events sent while you were signed in) was linked to your account ID at the time and stays that way in those providers' systems until it ages out under their own retention windows, deleting your account does not retroactively erase or re-anonymize it. Account deletion is the retention boundary on our servers: it immediately stops any further event from being linked to that identity (we call PostHog's reset() and clear the Sentry user), but it does not reach into Sentry or PostHog's own storage. Email support@petalformllc.com if you want us to request removal of that historical data from those providers.
• Local progress stored only on your own device is not affected by server-side account deletion: uninstall the app to remove that too.

Subscriptions are not cancelled automatically

Deleting your InfraSim account does not cancel an active App Store or Google Play subscription: those are billed and managed by Apple or Google directly. Cancel first in your device's subscription settings (iOS: Settings → your name → Subscriptions; Android: Play Store → Payments & subscriptions) if you don't want to be billed again.

Can't sign in but still want your data deleted?

Email support@petalformllc.com from the address associated with your account and we will process a manual deletion request.